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Why contact centre operators need to take advantage of intelligent automation
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
The key to financial institutions’ path to digital dominance
By 2020, about 1.7 megabytes a second of new information will be created for every human being on the planet.
Process excellence essential as businesses face unrelenting technological change
In today’s climate, it often feels like organisations worry less about processes and more about how people are getting the job done.
Appian streamlines the international student journey for UOW
The applications created on Appian’s platform supposedly help companies drive digital transformation and competitive differentiation.