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Air New Zealand re-signs with IBM

01 Jul 2011

Air New Zealand hassigned a 10-year contract with IBM which will see the national carrieroutsourcing the storage and management of key IT systems to IBM’s new $80million data facility in Auckland.

The new data centre opened in May, and today’s deal makesAir New Zealand the first company in the country to have its IT infrastructure replicatedacross two Tier-3 facilities.

The relationship between the two giants has come a long waysince the falling out in October 2009, when a system outage saw Air New Zealand’sflight processing and electronic check-in systems shut down, causing CEO RobFyfe to lambast IBM in a strongly-worded internal email.

Fyfe commented at the time that in his thirty-year career hestruggled to recall a time when he had seen a supplier so slow to react to a ‘catastrophic’system failure.

Nearly two years on, though, the two companies have movedon, Air New Zealand CFO Robert McDonald saying the move to Tier-3 facilities givesthe carrier a sophisticated and reliable IT infrastructure.

"Air New Zealand’s technology landscape has seen asignificant shift over the last couple of years, as we continue to design andimplement new innovative solutions across our business,” McDonald says.

IBM New Zealand managing director Jennifer Moxon concurs, sayingIBM values its relationship with Air New Zealand.

"We are delighted to welcome their business to our new datacentre,” Moxon says. 

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