Air New Zealand has
signed a 10-year contract with IBM which will see the national carrier
outsourcing the storage and management of key IT systems to IBM’s new $80
million data facility in Auckland.
The new data centre opened in May, and today’s deal makes
Air New Zealand the first company in the country to have its IT infrastructure replicated
across two Tier-3 facilities.
The relationship between the two giants has come a long way
since the falling out in October 2009, when a system outage saw Air New Zealand’s
flight processing and electronic check-in systems shut down, causing CEO Rob
Fyfe to lambast IBM in a strongly-worded internal email.
Fyfe commented at the time that in his thirty-year career he
struggled to recall a time when he had seen a supplier so slow to react to a ‘catastrophic’
Nearly two years on, though, the two companies have moved
on, Air New Zealand CFO Robert McDonald saying the move to Tier-3 facilities gives
the carrier a sophisticated and reliable IT infrastructure.
"Air New Zealand’s technology landscape has seen a
significant shift over the last couple of years, as we continue to design and
implement new innovative solutions across our business,” McDonald says.
IBM New Zealand managing director Jennifer Moxon concurs, saying
IBM values its relationship with Air New Zealand.
"We are delighted to welcome their business to our new data
centre,” Moxon says.