Story image

Equinix drives transformation with two internal promotions

05 Sep 16

Equinix has announced that Brian Lillie has been promoted to chief customer officer (CCO) and EVP of Technology Services.

In this role, Lillie will directly lead the Global Customer Success organization to consistently drive the customer journey across the entire company.

Prior to his promotion, Lillie served as the global CIO of Equinix for eight years.

Lillie joined Equinix in 2008 and the company says he has been focused on building business value through strategic and innovative product development and inofmation technology initiatives.

In addition to product initiatives, Lillie has also driven several global initiatives to improve internal efficiencies and global scale.

Charles Meyers, COO of Equinix, says the company is committed to building on its legacy of exceptional service and keeping its customers at the heart of everything.

“The Global Customer Success organization will ensure that the customer voice is heard consistently throughout our organization to continually drive us to create value for our customers,” he says.

“I am confident that Brian's insight, integrity and passion will enable the new Global Customer Success organization to holistically drive customer success and accelerate our growth."

The company has also announced the appointment of Milind Wagle as the new global CIO reporting into the Customer Success Organization.

Formerly the vice president of Global IT in the CIO organization, Wagle will lead the global IT team and oversee the solution delivery for enterprise applications, information security, and end-user technology infrastructure support for Equinix's more than 5,600 employees worldwide.

Wagle has been with the company for six years and says he is honoured to lead an award-winning IT organization.

“Equinix has a great opportunity to continue to drive interconnection as a true differentiator for IT and business leaders,” he says.

“I look forward to driving that transformation internally and working closely with our IT team and our customers to identify opportunities for their competitive advantage."

As the new chief customer officer, Lillie says he is excited about the opportunity to lead a talented team aimed at helping customers through their transformation challenges.

“By creating a global, consolidated lens on the customer experience and service–and their journey with Equinix from contract through renewal–this new organization will ensure we are coordinated in how we leverage our technology leadership and our global service and support to achieve great outcomes for our customers,” he says.

“I am also thrilled to have Milind step into the role of Global CIO. Milind has a strong record of making IT a strategic partner of the business and driving innovation,” explains Lillie.

“In his new role, he will continue to focus on driving internal efficiencies and continued business growth, but also creating new ways for customers to engage with Equinix."

Is Supermicro innocent? 3rd party test finds no malicious hardware
One of the larger scandals within IT circles took place this year with Bloomberg firing shots at Supermicro - now Supermicro is firing back.
Record revenues from servers selling like hot cakes
The relentless demand for data has resulted in another robust quarter for the global server market with impressive growth.
Opinion: Critical data centre operations is just like F1
Schneider's David Gentry believes critical data centre operations share many parallels to a formula 1 race car team.
MulteFire announces industrial IoT network specification
The specification aims to deliver robust wireless network capabilities for Industrial IoT and enterprises.
Google Cloud, Palo Alto Networks extend partnership
Google Cloud and Palo Alto Networks have extended their partnership to include more security features and customer support for all major public clouds.
DigiCert conquers Google's distrust of Symantec certs
“This could have been an extremely disruptive event to online commerce," comments DigiCert CEO John Merrill. 
Schneider Electric's bets for the 2019 data centre industry
From IT and telco merging to the renaissance of liquid cooling, here are the company's top predictions for the year ahead.
China to usurp Europe in becoming AI research world leader
A new study has found China is outpacing Europe and the US in terms of AI research output and growth.