Story image

Xtra Xtra! Telecom changes email service to boost security

09 Jul 2014

From today, Telecom will be contacting a group of email customers who will be affected by a change to its Xtra email service taking place at the end of September this year.

According to a company announcement, Telecom will be retiring its now outdated SMTP email server on September 30.

This server uses old technology, and is not able to be updated with the range of security enhancements Telecom is rolling out to ensure that the security of its email service is in line with the world’s best.

“Customers whose email travels through the SMTP server will need to manually change their outgoing mail settings before it is retired," says Gemma Croombs, spokeswoman, Telecom.

"For most people, we expect this will be a simple setting change, and should take less than 5 minutes.

"After they’ve made the change, their email will still work the same – it will just go through a more up-to-date server."

This week Telecom will begin making direct contact with those customers who are still using the old SMTP settings, to help them through making the change.

“Every single customer who is affected by this change will receive either an email or a phone call from us," Croombs adds.

"If they don’t hear from us, then they are not affected, and they don’t need to do anything."

Croombs says that only a minority of Telecom’s email customers were affected by this change – less than 15% of the total email base.

Croombs also acknowledged that customers were often nervous receiving a call from someone advising them to change their email settings, and offered clear guidelines on how to judge whether a call or an email from someone claiming to be from Telecom was legitimate.

“Our customer service staff will only be talking you through instructions on how to change your email settings," she adds.

"They will not be asking you for your password, for your bank account or credit card details, or for any personal details.

"We also won’t be asking you to click on any links, to visit any website other than telecom.co.nz, or to download any files.”

Croombs emphasised that customers needed to continue to be vigilant about detecting phone and email scams.

If they are in any doubt, they should compare the instructions from the person who has called them or in an email to the instructions on the Telecom website about the setting change, at www.telecom.co.nz/smtp

ADLINK and Charles announce multi-access pole-mounted edge AI solution
The new solution is a compact low profile pole or wall mountable unit based on an integration of ADLINK’s latest AI Edge Server MECS-7210 and Charles’ SC102 Micro Edge Enclosure. 
How Dell EMC and NVIDIA aim to simplify the AI data centre
Businesses are realising they need AI at scale, and so enterprise IT teams are increasingly inserting themselves into their company’s AI agenda. 
Orange Belgium opens 1,000 sqm Antwerp data centre
It consists of more than 500 high-density 52 unit racks, installed on the equivalent of 12 tennis courts.
Time to build tech on the automobile, not the horse and cart
Nutanix’s Jeff Smith believes one of the core problems of businesses struggling to digitally ‘transform’ lies in the infrastructure they use, the data centre.
Cloud providers increasingly jumping into gaming market
Aa number of major cloud service providers are uniquely placed to capitalise on the lucrative cloud gaming market.
Intel building US’s first exascale supercomputer
Intel and the Department of Energy are building potentially the world’s first exascale supercomputer, capable of a quintillion calculations per second.
NVIDIA announces enterprise servers optimised for data science
“The rapid adoption of T4 on the world’s most popular business servers signals the start of a new era in enterprise computing."
Unencrypted Gearbest database leaves over 1.5mil shoppers’ records exposed
Depending on the countries and information requirements, the data could give hackers access to online government portals, banking apps, and health insurance records.