Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.More

“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”More

"We are increasing our focus on helping organisations succeed with XM."More

Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.More

Plexure has developed an intelligent technology platform that powers mobile marketing.More

Businesses need to work hard to improve their reputations.More

Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.More

The impact of bad customer experiences goes far beyond short-term sales.More

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.More

“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."More

“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."More

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says. More

Nearly half of global companies categorise their CX maturity as “not very advanced” (46%), with just 9% of APAC companies being “very advanced.”More

“We understand that our customers expect us to be able to handle their queries quickly and expertly."More

HCL aims to provide an integrated portfolio of services underlined by its Mode 1-2-3 growth strategy. More

Adobe Experience Platform stitches together data from across the enterprise, enabling real-time customer profiles leveraging Adobe Sensei.More

“Together, ServiceNow and Adobe will help enable seamless digital workflows that power the experiences customers want.”More

“Today, at Adobe Summit, we unveiled significant new capabilities in Adobe Experience Cloud, including the introduction of Adobe Commerce Cloud and Marketo Engage, and general availability of Adobe Experience Platform.”More

“Digital transformation may be a buzzword, but companies are trying to adapt and compete in this changing environment.”More

“Businesses can’t simply decide to transform one day, then jump straight into making change for change’s sake."More

If you’ve happened to wander into a Pak’nSAVE across the lower North Island, you may have walked into an entirely new way to do your grocery shopping.More

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.More

True product exclusivity has become rare, so customer experience is one remaining sustainable differentiator and a proven path to stronger competitive positioning.More

A recent Canstar Blue online shopping consumer poll found that only 29% of 1659 respondents will be put off buying things from international websites.More