DataCentreNews UK - Specialist news for cloud & data centre decision-makers

Zeacom stories

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New Opportunities for Zeacom as it becomes Enghouse Interactive
Tue, 8th Dec 2015
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contact centre
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zeacom
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enghouse interactive
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
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The key factors in sales success
Thu, 5th Mar 2015
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contact centre
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zeacom
Realistically, none of us really know what new communication platforms and methods will emerge and be considered ‘standard’ in five years time.
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Thinking Lync? Think hybrid
Mon, 23rd Feb 2015
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microsoft
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contact centre
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wfh
Dean Hodgson of Zeacom champions hybrid contact centre solutions as the best fit for business adaptability and efficiency.
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Contact centres have greater need for mobility and omnichannel solutions
Mon, 24th Nov 2014
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uc
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contact centre
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martech
Customer service is ripe for a revolution, with a push towards mobility and omnichannel solutions, reveals John Cray of Enghouse Interactive.
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Customer experience key to preventing churn
Tue, 21st Oct 2014
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crm
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contact centre
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cx
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
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UC and the intelligent contact centre
Tue, 12th Aug 2014
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crm
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uc
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microsoft
It may not be designed for contact centres, but Zeacom's John Cray says well-integrated Lync contact centres are disruptive for the industry.
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Analysing contact centres
Mon, 16th Jun 2014
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bi
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big data
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crm
In a data-rich era, contact centres evolve as Heather Wright unveils a transformative journey towards advanced analytics, underpinning unprecedented customer insights.
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New communications software for a changing communications story
Thu, 1st May 2014
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crm
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contact centre
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martech
Zeacom launches EICC version 8.0, transforming contact centres with its minimalist TouchPoint UI and multilingual support, redefining communication.
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Lync: Great for business, even better for the contact centre
Wed, 5th Feb 2014
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crm
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uc
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microsoft
Lync revolutionises contact centres, boosting agent productivity and customer service by enhancing multi-channel communication.
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Zeacom: Happy agent, happy customer
Fri, 1st Nov 2013
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crm
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contact centre
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martech
Zeacom's innovative TouchPoint interface aims to streamline contact centre work, promising ease and efficiency for happier agents and customers.
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Cogent becomes Zeacom’s first NZ gold partner
Fri, 13th Sep 2013
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contact centre
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zeacom
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cognet
Zeacom has announces today that Cogent has achieved ‘gold’ partner status, its first New Zealand partner to do so.
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Zeacom CEO to resign before Christmas
Tue, 20th Nov 2012
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microsoft
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contact centre
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microsoft lync
Zeacom CEO, Miles Valentine, has resigned to explore other opportunities after founding the company 18 years ago.
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Zeacom sold to Canadian firm for US$30m
Fri, 1st Jun 2012
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crm
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contact centre
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martech
Enghouse acquires Kiwi software powerhouse Zeacom for US$30.6m, aiming to bolster its SMB offering and expand globally.
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Enterprises ready for Lync: reseller survey
Wed, 28th Mar 2012
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microsoft
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contact centre
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zeacom
Enterprises set to adopt Microsoft's Lync on a large scale, driven by integration ease and brand loyalty, reveals Zeacom's global reseller survey.
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Call Centre innovation
Thu, 1st Dec 2011
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contact centre
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zeacom
Call centres evolve into multimedia hubs, transforming customer experiences and business intelligence for companies of all sizes.
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Telco well placed in Deloitte Fast 50
Fri, 6th Nov 2009
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monitors
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pro av
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zeacom
Telecommunication providers had a strong showing in this year’s Deloitte Fast 50, which ranks the fastest growing companies in New Zealand.
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Communicating the vendor value
Sat, 1st Aug 2009
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uc
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saas
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zeacom
The market outlook for Unified Communications remains strong, but significant changes are expected in how it is sold.
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Cut down on the human time
Mon, 1st Jun 2009
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contact centre
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zeacom
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banking
Contact centre managers in New Zealand are turning to automation to reduce costs and improve customer service.